Please see our list of the most frequently asked questions below, if your question is not answered then feel free to ask our online audiologist:
My name is Mohammad Asghar, your online audiologist. I'm here to help and would be delighted to answer any questions you have. Please click here to send me your question and I will be happy to answer your question within 24hrs. In addition, if you have recently purchased a hearing aid from Earhealth Canada and having concerns or question you can contact us through support and or make an appointment with our Tele audiology hearing specialist.
Although we can sell H aids directly to the customers without caring for who buys and what happens afterwards, but we consider H aid dispensing a serious business as if it is not done properly it could do more harm than benefit. So we will like to know more about your hearing loss, hearing difficulties and lifestyle before we advise you about hearing aids. With our tele-audiology program you can have free virtual consultation with one of our audiologist or Hearing specialists to discuss about your hearing loss and hearing aid evaluation.
If you are inquiring for a Hearing aid for your loved ones or a family member please have the audiogram in hand before we can discuss about H aids (upload the audiogram).
In special cases you can also have a consultation with our ENT (ear nose throat specialist)
Please fill in the hearing aid questionnaire (link) and see if you could have a H loss. Get Hearing test hear to get your hearing screening.or go to a professional in your area and upload the audiogram. (Hearing loss video link)
Use the information /questionnaire already sent to you.
It all depends upon where you live. Currently there are special rules and regulations in Ontario, so the hearing aids have to be dispensed through a dispensing clinic having a physical location. Therefore please contact us and we will help you through the process and locate s location near you. You can also find a location near you from our locations tab..
For customers outside of Canada here are generally no limitations but there could be certain local rules and regulations which need to be considered. So please contact us (click here to get advice)
We believe that the way we dispense H aids it will help you for sure. (tab for H aid fitting video) We have the ways and means to help you to reprogram the H aids remotely and try to resolve the problems. But in case you are not happy with the hearing aids for any reason you can return it for a full refund (except for mailing charges) within 45 days. Please contact us (click) to ask for return advice.
It depends upon the size of the battery and usage. Smaller the H aid the less is the battery life. It could vary from 5 to 15 days generally from a size 10 battery to size 675.
Yes Rechargeable hearing aids are available in certain styles, like BTE and RIC h aids only.
We will follow the evidence based measures and procedures for prescription of hearing aids, and through consultation (book an tele audiology appointment) will explain the different options, styles and technology levels which could be best for your needs and lifestyle. Then after you buy hearing aid we will be there to help you adapt to hearing aids in the first few weeks and will make appropriate adjustments when needed so that H aids are best match to your hearing care needs.
The answer is simple, if youhave hearing loss in both ears you need two hearing aids. Because if in case of binaural hearing loss you chose to use only one hearing aids there are more chances you will not be happy with the hearing aids. Sound localisation, listening in background noise and listening in groups could be some of the major issues for using one hearing aid. But in some cases you may only need one hearing aid like if you have unilateral hearing loss or in case of binaural hearing loss, if one ear has profound or un-aide able hearing loss.
In hearing losses where one ear is unaidable cross hearing aids may be an option. Please contact us to have more information.
At Ear health Canada our prices are competitive and we will make sure that you get quality hearing aids at the best prices and we promise you the best after care service.
Yes we use secure method to process the payments and w= make very effort to protect the integrity of the information.
Yes, we offer a full independently secured payment facility. We never hold or see your card details; we simply receive confirmation from the secure payment server that payment has cleared.
Yes there are color options available. You may find it with hearing aid descriptions in the product section.
Yes there is no problem in that. People use glasses with H aids everyday and there should not be any issues with that.
We don’t make H aids. But we work with the major hearing aid manufacturers as vendors. All hearing aids sold on our website are guaranteed to be original and genuine.
I Canada every eligible resident will get a grant of 500 dollas/ear after every 5 yrs, other than that there is generally no funding available and patient has to put up the additional cost of H aid after ADP grant. But there are other agencies like WSIB, ODSP, Social welfare programs, Private insurance, Veterans affairs program which also helps buy H aids to their members.
The could vary from 1250 dollars to 3500 dollars/hearing aid depending upon the quality and technology level of a H aid. But remember there is no one fit for everybody. H aids comes in different styles and technology levels and had to be prescribed depending upon individual needs and lifestyle, (click hear to make consultation.)
Hearing aids are considered as medical devices in devices in developed countries and they have to go through the same kind of strict rules and regulations as for example medicines. A lot goes in research and development and adoption of ever changing technology to make better hearing aids makes it very expensive to develop new H aids. The hearing aids make it sure that it helps the patient hear better without damaging hearing instead.
Hearing aids will not make an existing hearing loss worse. The longer you wait before using a hearing aid the longer your sound processing areas within the brain are left without stimulation. We recommend that you try one of our hearing aids on our risk free 30 day trial to see what? they can do for you.
All Ear Health Canada hearing aids are guaranteed against defects and faulty workmanship for a period of three. (it may vary from manufacturer to manufacturer so ( contact us) This warranty does not cover hearing aids that have been tampered with, or suffered physical damage.
Yes we do ship to many countries and can take the payment in US dollars only. Contact our customer services team for more information on (1844-741-8327)
It’s simple, please click here to see our returns policy and procedure.
You can contact us by phone, email and or chat with our live agent or make an appointment with our Audiologist, Hearing aid specialist or ENT specialist to discuss your problem. (click here to talk to our Customer service specialist).
Please refer to the hearing aid user manual that comes with hearing aids. If none of these troubleshooting hints solves the problem, your can contact us through our telehealth portal and discuss your issues with us in a virtual consultation room. You don’t have to worry as our hearing aids come with at least 2 or 3 yrs of warranty and we will look after the repair at no cost to you during the warranty period.
This warranty will become invalid if the hearing aids have been tampered with, misused or altered in any way, or if the serial number has been altered, defaced, removed, or if any repairs have been made without authorisation. Please keep your invoice as this acts as your warranty. You may be required to provide proof of purchase so keep your invoice safe throughout the warranty period.
At Ear health Canada our in-house audiologist programs the hearing aids and verifies it to make it sure that hearing aid is individually programmed for your hearing loss and listening requirements. (see H aids fitting video). It is like individualising H aids for your personal requirements.
If there are any issues in the sound quality or any concerns we in most cases will be able to help you through remote programming.
Our 30 day money back guarantee also provides peace of mind that if you do not experience any improvement in hearing after trying a Ear health Canada hearing aid; it can be sent back to us freepost within 45 days of receipt for a full product refund.